Legal Information
Privacy Policy & Terms of Use
Last updated: January 1, 2026
1. Introduction
Southeast Asia Chemicals Group, Sdn Bhd (SACG) ("we," "our," or "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website or engage with our services.
2. Information We Collect
We may collect the following types of information:
- Contact information: name, email address, phone number, company name and country, provided voluntarily through our contact and quote request forms.
- Usage data: browser type, IP address, pages visited and time spent, collected automatically via cookies and analytics tools.
- Transaction data: order details processed securely through PayPal. We do not store credit card or payment credentials on our servers.
3. How We Use Your Information
- To respond to your inquiries and quote requests.
- To process orders and send transactional communications.
- To improve our website content and user experience.
- To comply with applicable legal obligations.
4. Cookies
We use cookies to enhance your browsing experience. These include functional cookies (essential for site operation), analytics cookies (Google Analytics, if enabled) and third-party cookies from Google Translate and PayPal. You may decline non-essential cookies via the consent banner. Note that declining may limit certain site features.
5. Third-Party Services
We use the following third-party services that may process your data under their own privacy policies:
- PayPal — payment processing (paypal.com/privacy)
- EmailJS — email delivery (emailjs.com/legal/privacy-policy)
- Google Translate — language translation (policies.google.com/privacy)
6. Data Retention
We retain personal data only as long as necessary to fulfill the purposes described in this policy or as required by law. Contact form submissions are retained for up to 3 years for business correspondence purposes.
7. Your Rights
Depending on your jurisdiction, you may have the right to access, correct, delete or restrict the processing of your personal data. To exercise any of these rights, please contact us at privacy@lubsur.com.
8. Data Security
We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure or destruction. All data transmissions are encrypted via SSL/TLS.
9. International Transfers
Lubsur® operates globally across 9 countries. Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for all cross-border data transfers.
10. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. Continued use of our site after changes constitutes acceptance of the updated policy.
11. Contact
For privacy-related inquiries: privacy@lubsur.com — Southeast Asia Chemicals Group, Sdn Bhd (SACG), 100 King Street West, Suite 5600, Toronto, ON M5X 1A9, Canada.
Last updated: January 1, 2026
1. Acceptance of Terms
By accessing and using the Lubsur® website, you accept and agree to be bound by these Terms of Use and our Privacy Policy. If you do not agree, please discontinue use of this site immediately.
2. Use of the Website
This website is provided for informational and commercial purposes related to Lubsur® products and services. You agree to use the site only for lawful purposes and in a manner that does not infringe the rights of others.
3. Intellectual Property
All content on this website — including text, graphics, logos, product images, technical data sheets and software — is the property of Southeast Asia Chemicals Group, Sdn Bhd (SACG) or its licensors and is protected by applicable intellectual property laws. Reproduction or distribution without written consent is strictly prohibited.
4. Product Information
Product descriptions, specifications and prices are provided for reference only and are subject to change without notice. Lubsur® makes every effort to ensure accuracy but does not warrant that product information is error-free, complete or current.
5. Pricing and Orders
Prices displayed are in USD and are subject to change. Quote requests do not constitute binding contracts. All orders are subject to confirmation and acceptance by Lubsur®. Payment is processed securely via PayPal.
6. Disclaimer of Warranties
This website and its content are provided "as is" without warranties of any kind, either express or implied. Lubsur® does not warrant that the site will be uninterrupted, error-free or free of viruses or other harmful components.
7. Limitation of Liability
To the maximum extent permitted by applicable law, Lubsur® shall not be liable for any indirect, incidental, special, consequential or punitive damages arising from your use of or inability to use this website or its content.
8. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the Province of Ontario, Canada, without regard to its conflict of law provisions.
9. Changes to Terms
We reserve the right to modify these Terms at any time. Continued use of the website after changes constitutes acceptance. We recommend reviewing this page periodically.
10. Contact
Legal inquiries: legal@lubsur.com — Southeast Asia Chemicals Group, Sdn Bhd (SACG), 100 King Street West, Suite 5600, Toronto, ON M5X 1A9, Canada.